Support
If you're stuck while using Festival Radar Pro at a festival, start here.
Getting in
How do I join my festival?
Your coordinator adds you with your phone number, and you'll receive a code. Enter it in the app or at app.festivalradar.pro and you're in.
Should I use the app or the browser?
Both work, but the iOS and Android apps add push notifications so you know when something is assigned to you.
I didn't receive a code.
Check with your coordinator that they used the right phone number, including the country code. If you still don't receive anything, contact us below.
Using the app
How do I report something?
Tap the map where it is, pick a category, add a photo if you want and send it.
Why don't I see all tasks and incidents?
What you see depends on your role. Crew members see their own tasks, team managers see their team and coordinators see everything, so ask your coordinator if you need more.
I'm not getting notifications.
Push notifications work in the iOS and Android apps. Check that notifications are allowed for Festival Radar Pro in your phone's settings.
Your account
How do I delete my account?
Mail [email protected] from the email address or phone number you joined with, and we'll delete your account and personal details. The tasks and incidents you reported stay in the festival's log, because the organiser needs a complete record.
Mail [email protected] or use the contact form. During festivals we answer as fast as we can, because that's when it matters.